Help Center

Can I cancel or make changes to my reservation?

If you would like to add to your stay by booking additional nights or an additional room at a hotel where you already have a reservation, you may do so using Hotwire's �Extend My Stay� feature. The added nights or room will be booked and billed as a separate reservation. To add nights to your stay, go to My Account and view your Active trips. Find the hotel reservation for which you'd like to book additional rooms or nights. Then click the "Extend My Stay" link below. For Hot Rate® Hotel bookings are final and cannot be cancelled, refunded, exchanged, transferred, or changed, even for a fee. Hotel suppliers are able to offer their unsold rooms at discounted rates on Hotwire because we withhold their name until after the customer books and our reservations are non-refundable. These restrictions enable the hotels to better manage their unsold rooms, and are a big reason why we can offer you great deals. Also, credit cannot be given for any unused hotel reservations. Once you agree to make a booking on our site, your credit card will be charged for the total price shown � regardless of whether the hotel reservation is used. In order to make a booking on our site, you must agree to Hotwire's Terms of Use. For all other Hotel bookings, cancellation policies vary by hotel, as well as room type. You can find your cancellation policy on your confirmation email or My Account page, and they are also available for viewing before you book. If you are worried about emergencies that will require you to change your plans, you may want to consider purchasing Trip Protection - a low-cost insurance program that provides trip cancellation/interruption coverage. Trip Protection covers unexpected events such as medical emergencies, strikes, natural disasters and bad weather. Trip Protection does not offer coverage for change of plans due to non-emergency situations. You can purchase Trip Protection up until your check-in date. Learn more about Allianz Global Assistance and Trip Protection.